Raise a concern in plain words
Parents, students and staff explain the issue in their own words, and can choose to stay anonymous.
Concerns & feedback
Every concern reaches the right person, and none is forgotten
Parents describe a problem in their own words. AI sorts it into the right category and sends it to the staff member responsible, and the school tracks it until it is resolved. Parents rate the outcome, and the principal sees anything that has waited too long.
30-day free trial
- Parents
- Students
- Staff
- Principal
What you get
Everything included in Concerns & Feedback, explained simply.
Sent to the right person
AI recognises whether it is about transport, academics, exams or facilities, and assigns it to whoever owns that area.
One clear queue
Staff assign, update the status, reply to the parent and keep internal notes in one place.
Suggested replies
Staff get a suggested reply to review and edit before sending.
Resolution rating
When a concern is resolved, the parent rates how it was handled, so you know how the school is doing.
Nothing left waiting
Concerns open for more than a week are flagged on the principal’s dashboard.
PTM feedback
Parents give feedback after a parent–teacher meeting, and the school gets a summary of the common themes.
How it works
- 1
The parent raises it
In their own words, from the app or the web.
- 2
The right person resolves it
Routed automatically, with a suggested reply.
- 3
The parent rates it
So leadership knows what worked and what did not.
On the web, iPhone and Android
Staff and parents use the same GKC EdVance app on their phone, or the web app on any computer. One sign-in works everywhere.
Questions schools ask
Can a parent raise a concern anonymously?
Yes. Whoever raises a concern can choose to stay anonymous.
Who sees a concern?
The staff responsible for that category and the school leadership.
Does the AI decide the outcome?
No. AI only sorts and routes the concern and suggests a reply. People at the school decide and respond.
Works well with
A better school day starts here
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